HOW TO IMPLEMENT A WHEELCHAIR AND HOSPITAL BED UPCARING PROGRAM
Learn the steps to successfully implementing an upcaring program.
It’s clear that implementing a wheelchair and hospital bed upcaring program can benefit both the patient and the provider in many ways from optimizing patient comfort and provider profits to reducing operational costs and gaining a disproportionate share of referrals. So how would a provider implement a successful upcaring program?
Partner with a trusted supplier
When implementing a wheelchair and hospital bed upcaring program, it is important for the provider to partner with a supplier it can trust. A supplier that offers a wide selection of wheelchairs, hospital beds and accessories will ensure the provider can accommodate orders for varying conditions and situations. In addition, a supplier must also have a knowledgeable staff that understand the importance of the program and will dedicate their time to helping the program succeed. A trusted supplier with resources who have category-specific knowledge will enhance the provider’s experience and drive the success of the program.
Could an Upcaring Program Increase Your Wheelchair and Hospital Bed Profits?
Upcaring wheelchair and hospital bed accessories can have a positive impact on increasing operational efficiency.
Learn How Much Your Company Could Profit from Upcaring Wheelchair and Hospital Bed Accessories
See our sample calculators, and contact us for a custom analysis.
How Upcaring Wheelchair and Hospital Bed Accessories Can Increase Operational Efficiency
Upcaring wheelchair and hospital bed accessories can have a positive impact on increasing operational efficiency.
Schedule an in-service
Education is extremely important when implementing an upcaring program. Scheduling an in-service with the supplier’s area sales representative can prove invaluable. The sales representative can help the provider’s staff understand the products available, the features and benefits of each and insurance coverage criteria. A good sales representative will be able to walk through the upcaring process from start to finish and can also provide documentation on eligibility requirements and other important aspects of the program for staff to reference.
Customize the program
Another important aspect to implementing a successful upcaring program is to create marketing materials that streamline the upcaring process. For instance, some providers offer customized order forms that can be given to referral sources. The order forms, which list all wheelchair and hospital bed accessories with check boxes, can help referral sources to simplify and organize the prescription process and can be faxed directly to the provider.
Schedule a joint referral call
Once an upcaring program has been established, it is common for providers to feel a bit unsure of how to educate and align referral sources to the purpose. Here again is why it is important to partner with a trusted supplier. A great supplier will offer to schedule joint referral calls. During a joint referral call, the supplier’s sales representative or strategic growth specialist will team with the provider to visit their top referral sources. This joint referral call can simply be a confirmed appointment or can be a luncheon at which the supplier can provide an extra level of education to the referral source, demonstrating products and benefits as well as helping to close business. This can help the provider to see a dramatic improvement in their upcaring program.
Monitor success
It is important to monitor an upcaring program from the beginning and throughout the process. Understanding the starting point can help a provider comprehend the success of the program going forward. At times, there are bound to be some hiccups or the program may stall out. When the provider monitors the program, it’s easier to be proactive in pushing it to the next level.
Contact us to schedule an in-service with your Territory Business Manager and get started on implementing your own upcaring program.
Other materials that can also be customized include process checklists, emails and telephone talking scripts. Training staff on the right words to use when speaking with referrals sources can make the difference between adding much needed accessories and providing a naked wheelchair or hospital bed.
